What is an IP address?
An IP address is a series of numbers assigned to your computer to identify it on a network. This IP address could be assigned by our equipment, when you are connected directly to us, or if you have a wireless router, it would likely be assigned by that router.
To find your IP address,
|If you IP starts with|
|192.168||You are most likely behind a router. Further testing should take place when connected directly to the line coming in.|
|172.||You are most likely connected directly to our fiber service|
|169.254||Your computer is not getting an IP address, and Windows is automatically choosing one. Try rebooting your router and the computer and check again to see if your computer gets a valid IP address|
|10.0.0||You are likely connected directly to one of our modems or wireless routers, or possibly a third party router.|
|10.x.x.x, not resembling above||You are likely connected to a video port instead of an internet port.|